A Jewellers VIP Luxury Jewellery Trunk
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Transparent Returns
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Frequently asked question
We offer free UK standard delivery on all orders over £50, with dispatch typically within 2–5 business days of purchase.
Express delivery options (1–2 day service) may also be available depending on your location.
Once your order is dispatched, you will receive a delivery confirmation. For international orders, any local customs, duties, or import taxes are the responsibility of the customer.
Delivery times vary by destination.
Your order will be carefully packaged and shipped via a trusted courier. Most UK deliveries arrive within 3–5 working days, with express options typically delivered in 1–2 working days when available.
International delivery times vary by country and courier service. Once your item has been dispatched, your tracking link will keep you updated on delivery status.
If you have any specific delivery questions (e.g., timing, signature requirements, customs), please contact our customer care team.
We want you to be confident in your purchase. If you change your mind, you can return your watch in its original, unused condition within 14 days of delivery for a full refund of the purchase price (excluding original shipping). Items must be returned with all original packaging and accessories.
Returns due to change of mind must be arranged by contacting our support team, who will provide return instructions.
For items damaged in transit or defective, please notify us upon receipt so we can assist you immediately.