Repair check-in

Leaving an item with us for repair? Fill in your details and a member of our team will take it from here.

Your details

Please give us at least a phone number or an email so we can contact you.

Photo ID (optional)

A passport or driving licence helps us confirm who can collect your item. We use it for nothing else and delete it 3 months after your repair is completed.

Repair terms and conditions

About your repair

We will inspect your item and confirm the work and price with you before any work starts. Any extra work found to be needed will only go ahead once you have agreed to it. Repair times are estimates and can depend on our workshops and the parts required.

Your item

Our team will record the condition of your item, including photos, when you hand it to us. Please tell us about any existing damage or sentimental value.

Collecting your item

We will only hand your item back to you, or to someone you have told us will collect it. Anyone collecting on your behalf must show photo ID, which we will check against the details you gave us. This protects you, because the items we look after are often valuable.

Why we ask for your ID

We use the photo of your ID only to confirm who you are and who may collect your item. We do not use it for marketing, we do not share it with anyone outside our business, and only our staff can see it. It is stored securely and is permanently deleted 3 months after your repair is completed.

The details we keep

We keep your name, phone number, email address and a record of your repairs with us, so we can contact you about this repair and recognise you next time. We only send you marketing if you tick the box to agree, and you can stop it at any time by asking us or by using the unsubscribe link in any email.

Questions

If you have any questions about these terms or your data, please ask a member of our team.